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"First of all we operate on a No Fix, No Fee basis,
which means if we can’t or don’t fix it, then we do not charge a penny, but everything is either fixable, or replaceable."
A-Star specialise in the following areas:
Data
Recovery (From Faulty or Failed Hard Drives, including Portable Devices...
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...Such as USB drives, CD/DVDs, MP3 Players (iPods), Memory Cards and
more. Even if the device is inaccessible through traditional methods. Including
dead or damaged laptop PCs, Desktop PCs, Playstations, and any equipment
that contains a hard drive.
We usually have a 99% success rate in recovering data, but if we can't recover
your data, we will not charge you.
Details and Prices: Most companies charge prices in the £100's mark to recover
the smallest piece of information, we don't charge by data size or the amount of
time it takes us to recover your data, we will charge you a fixed fee. The fixed fee
will vary between £25, up to £45 depending on the nature of the task. If you have
a laptop or desktop PC which is totally dead and unusuable, but the drive is in
good working order, we can recover all necessary data with ease which will only
cost you £25. If the hard drive or other device is faulty or physically damaged,
then a lot more time and effort is needed in order to recovery lost data, so a
maximum charge of £45 will incur, regardless of the data size or recovery time.
Deleted Files: The recovery of deleted files can easily be done onsite which will
be charged at our standard hourly/half hourly rate (See
Pricing Information
below).
Data Backup, Storage and Encryption...
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Local, Over Network, Internet, Remote and on the move i.e. USB.
Backing up your data regularly is critical as the cost of having to recover your
data out weighes the small cost of a portable backup device such as an external
hard drive or USB flash drive. We recommend you backup your data at least
once a week. Most external usb hard drives come equipped with an automatic
backup software package allowing you to automatically backup data to save
time and hassle.
Security on your portable USB devices is also important, especially if they
contain important, private and sensitive data. We can encrypt them (password
protect them) securely using 256Bit Algorithms to protect them from
unauthorised access if they are lost or stolen. On USB device insertion you will
be prompted for a password to access your data.
We also setup Remote Backups over the internet from one location to another
i.e. If you are a business, and you have a central head office in one location or
town, and you have a small office or offices in another location or town and you
need all Company data backed up to one location i.e. the Central Office, then
you can have automatic remote backups carried out daily over a Broadband
Connection from one office to another direct to a dedicated backup server, this
can also be done over a secure VPN connection.
Hardware Repairs, Upgrades, Servicing and Installations on all Makes and Models
of Desktop PCs, Laptops and Apple Macs.
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This includes Motherboards, Graphics cards and Laptop/Mac screen repairs or
replacements.
Software
Repairs, Upgrades and Installations...
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All Microsoft® Office and Windows Products Supported + well known
manufacturers such as:
Symantec: Norton Products;Ghost, Internet Security, 360...
AVG: Anti-Virus, Internet Security...
McAfee: Internet Security, Anti-Virus, Anti-Theft, Total Protection...
Adobe: Acrobat, Photoshop, Elements and Standard Adobe Reader...
Sophos: Anti-Virus, Sophos Enterprise Manager for Remote Virus Updates...
Pinnacle: such as the Studio Series for Video Editing...
Nero: Nero Burning ROM, Express and Vision Express for DVD Authoring...
We can support some Mac Operating Systems and setups.
Internet
Broadband Setup, Support and Security (Routers and Modems).
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Router configuration, home internet sharing, VPN and Remote Access + Web
and FTP Server Setup. Also Games console connections to Broadband or Home
Network.
Wired and Wireless Network Installations...
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Home Networking, Business Networking, Device Sharing. 100Mbps/1Gbps
(Ethernet)
Virus,
Trojan, Spyware, Adware and Malware Removal and protection...more info
Removal and Protection from Viruses, Spyware and other Threats that can cause
problems with your Computer System(s).
Home Tuition* and Help Getting Started...
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Even if you are a complete beginner to the world of Computers, we'll get you up
and running using your computer as you require.
Making you feel at ease and
have fun using your Computer, making it your friend and not your enemy. All this
in the comfort of your own home. We cover most of the popular Microsoft®
products including Windows® 98 to Window® 7, Office 97 to Office 2007.
*Home tuition starts at just £12 per hour.
Printer Setup, Installation and networking...
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Wired or Wireless, any make and model.
Windows® Server Setup and Installations for Home or Business...
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2000 to 2008 Standard and Enterprise.
Basic Website Design...
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Basic Website Design just as you see here. Whatever your requirements.
PCs Built to your Specification...
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You tell us what you want, and we'll build it.. Gaming, Internet or Basic Office
Use.
New Pre-Built Desktop/Laptop PCs, Workstations and Servers supplied from Dell
Only...
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Due to their excellent build quality and their excellent customer service
and after sales support.
Pricing Information
We do not charge for call outs within the Hastings and Surrounding Areas whether Home or Business.
Outside of these areas we charge 50 pence per mile. For Private, Home and Small Business Customers, costs are £20 per hour onsite.
For medium or Large Businesses Prices start at £25 for the 1st hour and £20 per hour there after.
Click here for a more detailed explanation and breakdown on our Services.
More information
We are usually able to diagnose and fix most problems in under an hour. If the
job is going to take more than 2 hours, i.e System Restore/Recovery, Data Recovery etc, we will take the equipment away and a maximum fixed fee of up to £45*
will be charged, no matter how long the equipment is in our hands for. In doing this a consent form will be issued to you for signature to allow us permission to remove your equipment and take back to base for further repairs and diagnostics.
Your equipment will be collected and returned at no extra cost.
* Exclusive of any Hardware that may require replacing or upgrading. But you will be informed of this before it takes place, and also a detailed explanation to why.
This fee includes:
- Backup of all your data pre diagnostics or formatting of the hard drive.
- Operating System (Windows) reinstallation and configuration as required. (If you do not have your original CD/DVD Media for your currently installed version of Windows,
we can usually provide this as long as you have the original Genuine License Product Key that either came with your version of Windows from an upgrade or retail purchase, or is attached to the Case of the PC/Laptop itself.
This usually looks something like this:
If you do not have this anywhere then you may have an illegal version of Windows installed on your PC, and there for you will need to purchase a Genuine Licensed Product from your local reseller.
We can help you with this or we can obtain a fully legal product for you if needed.
In some cases the product key may have been lost, damaged or removed from the PC in question, and we may be able to
obtain it through the operating system registry.
- Hardware Drivers installation from CD media issued at time of collection, or if not available they will be aquired usually via download.
- All Software and Applications that are issued to us on CD/DVD at the time of collection such as Microsoft® Office or Works etc will also be installed. Again if you do not have the
CD/DVD media available for us to do this and you have a Genuine installed version we can obtain the media for you and no extra cost. All internet downloaded and installed applications will be
downloaded and installed as before.
- All Recovered or Backed up data previously on the drive will also be fully restored into it's original location(s) as pre-recovery. We will try to recreate all User profiles and layouts
that existed pre-recovery also, and set it up to as close as possible as it was before the re-installation of Windows or other Software.
- You PC will under go a service where it will be cleaned inside and out. Overtime the inside fans, suck in dust and other particles from the outside air, which accumilates in airvents, in CPU Fans,
System Fans, and Processor Heatsinks, which can cause problems like over heating and fan break downs.
- Once all work is complete, a Service Report will be constructed and you will be contacted to arrange a time for us to deliver your machine in fully working order, for you to test and try out before any payment is made.
You the customer has to be satisfied and happy with the work carried out and that your equipment is working how you want it to be before we charge you a penny.
- All our work is covered with a 10 day warranty, which can be issued in writing at the time of delivery of your equipment on request, meaning if the problem re-occurs in those 10 days then we will do what is necessary to fix it,
at no extra cost. Unless a separate replacement part is requred. All new parts are covered by a minimum of 12 months manufacturers warranty.
*Home tuition starts at just £12 per hour.
For more information on our services, or for friendly advice on any technical query, please contact us on
01424 201625 or alternatively email us at
support@a-starcomputing.co.uk
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