Pricing Information
We do not charge for call outs within the Hastings and Surrounding Areas whether Home or Business.
Outside of these areas we charge 50 pence per mile. For Private, Home and Small Business Customers, costs are £20 an
hour onsite or a fixed fee of £35* to collect your PC and return it, usually within 48 hours.
For medium or Large Businesses Prices start at £25 onsite.
Service Breakdown
We are usually able to diagnose and fix most problems in under an hour. If after diagnosis we believe the
job is going to take more than an hour, i.e System Restore/Recovery, Data Recovery etc, we will take the equipment away and a one off fixed fee of £35* will be charged, no matter how long the equipment is
in our hands for. In doing this a consent form will be issued to you for signature to allow us permission to remove your equipment and take back to base for further repairs and diagnostics.
Your equipment will be collected and returned at no extra cost.
* Exclusive of any Hardware that may require replacing or upgrading. But you will be informed of this before it takes place, and also a detailed explanation to why.
This fee includes:
- Backup of all your data pre diagnostics or formatting of the hard drive.
- Operating System (Windows) reinstallation and configuration as required. (If you do not have your original CD/DVD Media for your currently installed version of Windows,
we can usually provide this as long as you have the original Genuine License Product Key that either came with your version of Windows from an upgrade or retail purchase, or is attached to the Case of the PC/Laptop itself.
This usually looks something like this:
If you do not have this anywhere then you may have an illegal version of Windows installed on your PC, and there for you will need to purchase a Genuine Licensed Product from your local reseller.
We can help you with this or we can obtain a fully legal product for you if needed.
In some cases the product key may have been lost, damaged or removed from the PC in question, and we may be able to
obtain it through the operating system registry.
- Hardware Drivers installation from CD media issued at time of collection, or if not available they will be aquired usually via download.
- All Software and Applications that are issued to us on CD/DVD at the time of collection such as Microsoft® Office or Works etc will also be installed. Again if you do not have the
CD/DVD media available for us to do this and you have a Genuine installed version we can obtain the media for you and no extra cost. All internet downloaded and installed applications will be
downloaded and installed as before.
- All Recovered or Backed up data previously on the drive will also be fully restored into it's original location(s) as pre-recovery. We will try to recreate all User profiles and layouts
that existed pre-recovery also, and set it up to as close as possible as it was before the re-installation of Windows or other Software.
- You PC will under go a service where it will be cleaned inside and out. Overtime the inside fans, suck in dust and other particles from the outside air, which accumilates in airvents, in CPU Fans,
System Fans, and Processor Heatsinks, which can cause problems like over heating and fan break downs.
- Once all work is complete, a Service Report will be constructed and you will be contacted to arrange a time for us to deliver your machine in fully working order, for you to test and try out before any payment is made.
You the customer has to be satisfied and happy with the work carried out and that your equipment is working how you want it to be before we charge you a penny.
- All our work is covered with a 10 day warranty, which can be issued in writing at the time of delivery of your equipment on request, meaning if the problem re-occurs in those 10 days then we will do what is necessary to fix it,
at no extra cost. Unless a separate replacement part is requred. All new parts are covered by a minimum of 12 months manufacturers warranty.
*Home tuition starts at £15 for the 1st hour, and £10 there after
For more information on our services, or for friendly advice on any technical query, please contact us on
01424 201625 or alternatively email us at
support@a-starcomputing.co.uk
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